Returns Policy

• 30-day return window (from delivery date)
• Items must be unused, unworn, and unaltered
• Return authorization is required before sending anything back
• Include original packaging and all materials received
• Shipping fees are non-refundable

Return requests must be submitted within 30 calendar days of the date your package is marked Delivered by the carrier. Requests made after 30 days are not eligible.

To qualify for a return, the item must:

• Be in original, unworn, unused condition
• Show no signs of wear, scratching, resizing, or alteration
• Include all original packaging, tags (if applicable), and any documentation received
• Be returned in secure protective packaging (so it arrives safely)

Items returned with visible wear, damage, or missing packaging/materials may be refused or may qualify for a reduced refund.

• Final sale items
• Custom or special-order pieces
• Resized or altered items (including resized rings)
• Items with visible wear, damage, or missing parts/packaging

1. Email us at contact@bijouxnycdirect.com with the subject line: Return Request – Order #
2. Include your order number and the email used at checkout.
3. Tell us which item(s) you’re returning and the reason.
4. Wait for return authorization and return instructions before shipping.

Returns sent without authorization may be refused or delayed.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We strongly recommend using a trackable shipping service.
• For fine jewelry, consider shipping with insurance for added protection.

We are not responsible for return packages that are lost or damaged in transit back to us.

• Refunds are issued to the original payment method.
• Original shipping fees are non-refundable.
• Once your return is received and inspected, refunds typically process within 5–10 business days.

Bank processing times can vary after the refund is issued.

If your order arrives damaged, incorrect, or missing items:

• Contact us within 24 hours of delivery.
• Take clear photos of the box, shipping label, and item(s).
• Keep all original packaging materials.

At this time, we typically do not process direct exchanges. The fastest path is usually a return (if eligible) and a new order. If you need help choosing the right item, reach out and we’ll guide you.