Contact us

Contact Bijoux-NYC Direct customer support

Questions, order support, or personalized sourcing assistance — we’re here to help.

Contact Bijoux-NYC Direct

Bijoux-NYC Direct is independently owned and operated. If you have questions about an order, shipping timelines, returns, product details, or personalized sourcing, we are happy to assist.

TL;DR

•
Phone: 409-420-2280 (Mon–Fri, 9AM–6PM CST)
•
Online-only retailer (no public showroom)
•
Response time: typically 24–48 business hours

Email Support

contact@bijouxnycdirect.com

Please include your order number (if applicable) and the email used at checkout for faster assistance.

Phone Support

409-420-2280

Monday–Friday, 9:00 AM – 6:00 PM (Central Time). If unavailable, please leave a voicemail with your name and order number.

Business Mailing Address

822A Highway 90, Bay St. Louis, MS 39520

For business correspondence only. We do not offer walk-ins, pickups, or in-person service.

Note: Some carriers may reference this roadway as US-90 or Route 90. We use Highway 90 as our standardized mailing format.

What We Can Help With

•
Order status and tracking assistance
•
Shipping timelines and delivery questions
•
Return requests and eligibility clarification
•
Product specifications, materials, and sizing details
•
Diamond grading and certification questions (when applicable)
•
Personalized sourcing within our supplier ecosystem
•
Secure checkout and payment assistance

Contact FAQs

How quickly will I receive a response?
Emails are typically answered within 24–48 business hours. Phone calls are answered during listed business hours.
Do you have a physical store I can visit?
No. Bijoux-NYC Direct operates as an online-only retailer. The listed address is for business correspondence only.
Can I request help finding a specific diamond or setting?
Yes. Share your desired specifications (shape, carat range, metal type, setting style, and budget range) and we can review available in-network inventory within our Diamond District supplier ecosystem when available.